Privacy
We keep the public website intake intentionally limited.
BC Mortgage Brokers uses the website to answer general questions and start mortgage conversations. Sensitive mortgage documents should only be provided through an approved secure process when requested.
Information we may collect
When you use the contact form or Flor, we may collect information you choose to provide, such as your name, email address, telephone number, property city or community, property type, financing objective, approximate financing range, timeline and a short description of your question.
The website may also collect limited technical and attribution information needed to operate, secure and understand the site, such as the page visited, referring page, campaign parameters and anti-abuse verification data.
What not to send through the ordinary website form
Please do not place highly sensitive financial or identity information in the general website form or Flor chat unless a secure process has specifically been provided for that purpose.
- Social Insurance Numbers
- Online-banking usernames or passwords
- Complete tax returns or bank statements
- Government identification images
- Credit-card or payment-card information
- Other sensitive mortgage application documents
How information is used
Information submitted through the public website may be used to respond to your inquiry, route it to the appropriate mortgage conversation, provide requested information, improve website operations, prevent abuse and understand how visitors use the site.
Flor chat
Flor may help answer general mortgage questions and collect high-level inquiry details. Chat content should be treated like the public contact form: do not enter passwords, Social Insurance Numbers, account credentials or sensitive mortgage documents.
Secure mortgage application handoff
If detailed financial information or documents are required, BC Mortgage Brokers may direct you to a separate secure mortgage application or document workflow. That secure system may have additional privacy terms and safeguards that apply to information submitted there.
Analytics and cookies
The production website may use consent-gated analytics to understand website traffic and basic conversion activity. Analytics is designed to exclude mortgage application content, contact-form message text and other sensitive intake details from ordinary measurement events.
Service providers
We may use service providers to host, secure, operate or measure the website and to support communications. Information may be processed by those providers only as needed for those functions and subject to the safeguards and terms applicable to the service.
Retention and security
We use reasonable administrative and technical safeguards appropriate to the website and the type of information being handled. Inquiry information should be retained only as long as reasonably needed for the purpose for which it was collected, operational requirements and applicable legal or regulatory obligations.
Your privacy questions
You may contact BC Mortgage Brokers with a privacy question or request relating to information submitted through this website.
- Email: info@bcmortgagebrokers.ca
- Phone: +1 (844) 822-2211
- Office: 1283 Howe St, Vancouver, BC V6Z 0E3
Changes to this policy
This policy may be updated as website features, service providers, secure application workflows or legal requirements change. The version published on this page is the current website privacy notice.